Course Title: English for Customer Care

Course Length: 370 hours (not including practicum)

Course Description: The Graduate Diploma in TESOL is for established teachers looking for a academically focused teacher development training experience.  This course is suitable for teachers looking to further their career into educational management and senior positions.

Course Content:

The course consists of 6 modules spanning the breadth of ESL teaching

Module 1

The nature of Language Teaching

  • Types of language
  • Uses of language
  • Language acquisition
  • Language teaching methodology

Module 2

Teaching Techniques and Using Teaching Aids

  • Teaching speaking skills
  • Teaching listening skills
  • Teaching pronunciation
  • Using role plays and drama
  • Teaching writing skills
  • Teaching reading skills
  • Teaching spelling
  • Transitioning guided to free writing
  • Using books and readers
  • Simplifying reading texts
  • Integrated teaching techniques

Module 3

Lesson planning and syllabus creation

  • Teaching aims and goals
  • Class organisation
  • Building a lesson plan
  • Creating a syllabus
  • Evaluating textbooks
  • Interaction in the classroom
  • Teacher roles and evaluation

Module 4

ESL and Linguistics

  • Introduction to phonetics
  • Parts of speech and morphology
  • Phrases and vocabulary
  • Grammar
  • Applications of linguistics in the classroom

Module 5

Professional Teaching Skills and Methodology

  • Course design
  • Course and syllabus evaluation
  • Student needs analysis
  • Criticism of needs analysis
  • Course programmes
  • Management of the class
  • Differences in teaching approaches
  • Modes of teaching
  • Cultural differences in class
  • Teaching business skills

Module 6

Advanced TESOL Skills

  • Examinations
  • Placement Tests
  • Research and development
  • Dissertations

Mode of Instruction and Evaluation

Coursework will entail classroom teaching, self-study, and classroom practicum. Students will be assigned a tutor from the London Teachers Training College (LTTC) who will evaluate their assignments and provided additional assistance when necessary.  Each student will undergo essay assignments for each module, which they must pass before being awarded their certification from LTTC.

Certificates Awarded

Successful completion of the Graduate Diploma in TESOL will earn students a Graduate Diploma from the LTTC in TESOL as well as a certificate from IMEC in recognition of their practicum.  For more information on the LTTC certificate, please click this link:

Admission Requirements

Qualified candidates must be at least 21 years of age upon enrollment, have a bachelor’s degree or equivalency, have a certified level of English proficiency (IELTS 6.5 or TOEFL 600), 2 years working experience in the field, and an interest in English language teaching. A certificate in TEFL or TESOL is recommended.

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